Need to return or exchange your FS order? We offer our angels returns and exchanges within 30 days of the delivery date, with the exception of our fine jewelry. All FS Fine pieces are final sale! Want more deets? Check out our full policy here
Like our jewels, the return process is pretty dreamy. Just head over to exchanges.frasiersterling.com and enter your order number and zip code.If you have any issues or questions, please email us at [email protected] or chat with us in the low
Exchanging a gift is easy peasy! Just head over to exchanges.frasiersterling.com and click “start here” right underneath the “returning or exchanging a gift” option!
Aw shoot! First off, we’re so sorry angel, but don’t worry! We’re here to help. Just head over to exchanges.frasiersterling.com and enter your order number and zip code. If you have any issues or questions, please email us at [email protected]
Your refund should be back in your account within 2-4 business days. If you have any issues or questions, please email us at [email protected] or chat with us in the lower right-hand corner of our website!
Custom jewels can be canceled ONLY within 48 hours of placing the order, because they are each handmade and individually personalized! If you placed a custom order over the weekend, the cancellation request must be made on the following Monday.For fi