Got questions? We’re here to help angels, and you’ve got options.
FYI! Our customer service is available from:
9am – 5pm PST Monday to Friday

Call us at 888-299-1639 and we’ll answer
all your questions.

Frasier Sterling Home

FAQs

<p><span id="isPasted" style="color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Need to return or exchange your FS order? We offer our angels returns and exchanges within 30 days of the delivery date, with the exception of our fine jewelry. All FS Fine pieces are final sale! Want more deets? Check out our full policy&#xA0;</span><a href="https://frasiersterling.com/pages/shipping-returns" style="margin: 0px; padding: 0px; box-sizing: border-box; font-family: sofia-pro, sans-serif; color: rgb(9, 140, 255); text-decoration: none; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">here</a> </p>

Need to return or exchange your FS order? We offer our angels returns and exchanges within 30 days of the delivery date, with the exception of our fine jewelry. All FS Fine pieces are final sale! Want more deets? Check out our full policy here

What is your return policy?

Returns/Exchanges

How many days does it take to get my order? (Domestic)

How many days does it take to get my order? (International)

Do you ship internationally?

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

The shipping carrier lost my package.  Can I get my item replaced?

Shipping

Can I change the name on my custom necklace if I spelled it incorrectly?

Can I get special characters (!, @, #, $, %, etc.) on my customized necklace?

What materials are your jewels made with?

Products

How do I make a return or exchange?

How do I exchange a gift?

What do I do if I received a damaged or defective item?

How long does it take to get my money back after a refund?

Can I cancel my order?

Are my FS pieces waterproof?

How can I prevent tarnishing?

Jewelry Care

What is your replacement policy?

Jewelry Damages

Can I use more than one discount code for one order?

Why are the limited edition and fine jewelry collections excluded from discount codes?

Discount Codes

What is your return policy?Updated 2 years ago