Got questions? We’re here to help angels, and you’ve got options.
FYI! Our customer service is available from:
9am – 5pm PST Monday to Friday

Call us at 888-299-1639 and we’ll answer
all your questions.

Frasier Sterling Home

FAQs

<span id="isPasted" style="color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Aw shoot! First off, we&#x2019;re so sorry angel, but don&#x2019;t worry! We&#x2019;re here to help. Just head over to&#xA0;<a href="https://exchanges.frasiersterling.com/" style="margin: 0px; padding: 0px; box-sizing: border-box; font-family: sofia-pro, sans-serif; color: rgb(9, 140, 255); text-decoration: none; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">exchanges.frasiersterling.com</a><span style="color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;and enter your order number and zip code. If you have any issues or questions, please email us at&#xA0;<a href="mailto:info@frasiersterling.com" style="margin: 0px; padding: 0px; box-sizing: border-box; font-family: sofia-pro, sans-serif; color: rgb(9, 140, 255); text-decoration: none; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255);">info@frasiersterling.com</a><span style="color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;or chat with us in the lower right-hand corner of our website!

Aw shoot! First off, we’re so sorry angel, but don’t worry! We’re here to help. Just head over to exchanges.frasiersterling.com and enter your order number and zip code. If you have any issues or questions, please email us at info@frasiersterling.com

What do I do if I received a damaged or defective item?

Returns/Exchanges

How many days does it take to get my order? (Domestic)

How many days does it take to get my order? (International)

Do you ship internationally?

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

The shipping carrier lost my package.  Can I get my item replaced?

Shipping

Can I change the name on my custom necklace if I spelled it incorrectly?

Can I get special characters (!, @, #, $, %, etc.) on my customized necklace?

What materials are your jewels made with?

Products

What is your return policy?

How do I make a return or exchange?

How do I exchange a gift?

How long does it take to get my money back after a refund?

Can I cancel my order?

Are my FS pieces waterproof?

How can I prevent tarnishing?

Jewelry Care

What is your replacement policy?

Jewelry Damages

Can I use more than one discount code for one order?

Why are the limited edition and fine jewelry collections excluded from discount codes?

Discount Codes

What do I do if I received a damaged or defective item?Updated a year ago