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9am – 5pm PST Monday to Friday

Call us at 888-299-1639 and we’ll answer
all your questions.

Frasier Sterling Home

FAQs

<p><span id="isPasted" style="color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 13px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">We ship our items to you via DHL/USPS. If there seems to be a problem with your order being delivered to you or you think it&#x2019;s lost, DHL and USPS are your first line of contact. Due to COVID 19 both carriers are having tracking and shipping delays. Please feel free to reach out to us with any questions about your order at info@frasiersterling.com</span> </p>

We ship our items to you via DHL/USPS. If there seems to be a problem with your order being delivered to you or you think it’s lost, DHL and USPS are your first line of contact. Due to COVID 19 both carriers are having tracking and shipping delays. P

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

Shipping

How many days does it take to get my order? (Domestic)

How many days does it take to get my order? (International)

Do you ship internationally?

The shipping carrier lost my package.  Can I get my item replaced?

Can I change the name on my custom necklace if I spelled it incorrectly?

Can I get special characters (!, @, #, $, %, etc.) on my customized necklace?

What materials are your jewels made with?

Products

What is your return policy?

How do I make a return or exchange?

How do I exchange a gift?

What do I do if I received a damaged or defective item?

How long does it take to get my money back after a refund?

Can I cancel my order?

Returns/Exchanges

Are my FS pieces waterproof?

How can I prevent tarnishing?

Jewelry Care

What is your replacement policy?

Jewelry Damages

Can I use more than one discount code for one order?

Why are the limited edition and fine jewelry collections excluded from discount codes?

Discount Codes

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?Updated a year ago