Got questions? We’re here to help angels, and you’ve got options.
FYI! Our customer service is available from:
9am – 5pm PST Monday to Friday

Call us at 888-299-1639 and we’ll answer
all your questions.

Frasier Sterling Home

FAQs

<p id="isPasted" style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please allow 48 hours for us to prepare your order and 5-7 business days for shipping.</p><p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that if you place a custom or fine jewelry order it can take 4-6 weeks to prepare your order as each piece is handmade just for you!</p>

Please allow 48 hours for us to prepare your order and 5-7 business days for shipping. Please note that if you place a custom or fine jewelry order it can take 2-4 weeks to prepare your order as each piece is handmade just for you!

How many days does it take to get my order? (Domestic)

Shipping

How many days does it take to get my order? (International)

Do you ship internationally?

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

The shipping carrier lost my package.  Can I get my item replaced?

Can I change the name on my custom necklace if I spelled it incorrectly?

Can I get special characters (!, @, #, $, %, etc.) on my customized necklace?

What materials are your jewels made with?

Products

What is your return policy?

How do I make a return or exchange?

How do I exchange a gift?

What do I do if I received a damaged or defective item?

How long does it take to get my money back after a refund?

Can I cancel my order?

Returns/Exchanges

Are my FS pieces waterproof?

How can I prevent tarnishing?

Jewelry Care

What is your replacement policy?

Jewelry Damages

Can I use more than one discount code for one order?

Why are the limited edition and fine jewelry collections excluded from discount codes?

Discount Codes

How many days does it take to get my order? (Domestic)Updated a year ago