All of our pieces with a waterproof label are considered tarnish-resistant and waterproof! Through our special PVD process, our jewels are plated with a thick coating of 14k gold and a premium e-coating. This new ion plating allows our jewels to pass

<p id="isPasted" style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All of our pieces&#xA0;with&#xA0;a waterproof label are considered tarnish-resistant and waterproof! Through our special PVD process, our jewels are plated with a thick coating of 14k gold and a premium e-coating. This new ion plating allows our jewels to pass the waterproof test.&#xA0;<p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All of our pieces&#xA0;without&#xA0;a waterproof label are made from brass and zinc, and are coated in a thick 14k gold plating that&apos;s made to last! While we consider our waterproof-labeled jewels to be more durable and tarnish-resistant than the rest, we consider all our pieces to be water resistant and we stand behind their heavenly quality.&#xA0;<p style="margin: 0px 0px 8px; padding: 0px; box-sizing: border-box; color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">All of our fine jewelry pieces with the 14k gold label are made from solid 14k gold and will not tarnish!

Are my FS pieces waterproof?

As a rule of thumb, we recommend keeping all of our pieces away from liquids, oils and lotions to keep the color of the plating intact. We offer a six month guarantee on all of our jewels, so if any of your pieces tarnish, please email info@frasierst

<span id="isPasted" style="color: rgb(85, 89, 98); font-family: sofia-pro, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">As a rule of thumb, we recommend keeping all of our pieces away from liquids, oils and lotions to keep the color of the plating intact. We offer a six month guarantee on all of our jewels, so if any of your pieces tarnish, please email info@frasiersterling.com with your order # and a photo of the jewelry item that needs to be exchanged!&#xA0;

How can I prevent tarnishing?

Got questions? We’re here to help angels, and you’ve got options.
FYI! Our customer service is available from:
9am – 5pm PST Monday to Friday

Call us at 888-299-1639 and we’ll answer
all your questions.

Frasier Sterling Home

FAQs

Jewelry Care

How many days does it take to get my order? (Domestic)

How many days does it take to get my order? (International)

Do you ship internationally?

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

The shipping carrier lost my package.  Can I get my item replaced?

Shipping

Can I change the name on my custom necklace if I spelled it incorrectly?

Can I get special characters (!, @, #, $, %, etc.) on my customized necklace?

What materials are your jewels made with?

Products

What is your return policy?

How do I make a return or exchange?

How do I exchange a gift?

What do I do if I received a damaged or defective item?

How long does it take to get my money back after a refund?

Can I cancel my order?

Returns/Exchanges

What is your replacement policy?

Jewelry Damages

Can I use more than one discount code for one order?

Why are the limited edition and fine jewelry collections excluded from discount codes?

Discount Codes