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Frasier Sterling Home

FAQs

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We price our fine jewelry fairly without a major markup, so our fine prices have a built-in discount already! Our limited edition pieces are handmade with love in limited quantities, and the materials used are super special and hard to find. Thank yo

Why are the limited edition and fine jewelry collections excluded from discount codes?

Discount Codes

How many days does it take to get my order? (Domestic)

How many days does it take to get my order? (International)

Do you ship internationally?

Who do I contact if I haven’t received my order even though my tracking information says it was delivered?

The shipping carrier lost my package.  Can I get my item replaced?

Shipping

Can I change the name on my custom necklace if I spelled it incorrectly?

Can I get special characters (!, @, #, $, %, etc.) on my customized necklace?

What materials are your jewels made with?

Products

What is your return policy?

How do I make a return or exchange?

How do I exchange a gift?

What do I do if I received a damaged or defective item?

How long does it take to get my money back after a refund?

Can I cancel my order?

Returns/Exchanges

Are my FS pieces waterproof?

How can I prevent tarnishing?

Jewelry Care

What is your replacement policy?

Jewelry Damages

Can I use more than one discount code for one order?

We price our fine jewelry fairly without a major markup, so our fine prices have a built-in discount already! Our limited edition pieces are handmade with love in limited quantities, and the materials used are super special and hard to find. Thank you for your understanding! 

Why are the limited edition and fine jewelry collections excluded from discount codes?Updated a year ago

We price our fine jewelry fairly without a major markup, so our fine prices have a built-in discount already! Our limited edition pieces are handmade with love in limited quantities, and the materials used are super special and hard to find. Thank you for your understanding!